Contact Center
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Cyber Fraud - the Silent Killer
Bill Murphy, SVP, CIO & CRO, Fidelity Bank of Florida N.A.
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IMACREA: Creating Future ways of Working
Motoki Ooya, Marketing Division, General Manager, IMACREA
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The Rise of Meaningful Communication: 2020 Trends for Enterprise Mobile Messaging
Matt Thompson, Vice President, Global Product and Marketing, Soprano Design
Avoiding the Blind Spot and Misperception in Chatbot & Digital Transformation Initiatives
Rudy Dalimunthe ,VP of Customer Excellence, Tokopedia
Contact Centers: Connecting with Customers
Anjali Kalia, Head of Consumer Connections Strategy and Operations, APAC, Reckitt Beckinser Health
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Reinventing Risk as Opportunity
Adrian Brown, Chief Risk Officer, Seibels
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Fintech: Opportunities and Challenges in APAC
HuanKiat Seh, Co-founder and CTO, CoAssets Limited
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Fintech and Risk Management: Oil and Water Never Mix?
Peter Deans, Chief Risk Officer, Bank of Queensland
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Bringing Contact Centers into the 21st Century
Paul Frew, Head of Contact Center, ahm Health Insurance
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Dreaming about the Contact Center of the Future
Christian Bowman, General Manager of CX & Engagement, Neds
