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  • Paragon Outsourcing: Making Business Outsourcing Easy
  • Top 10 Contact Center Services Companies - 2020

    The Contact Center space is continually evolving to meet customer demands. In the interest of delivering service the way customers want it, businesses have had to adapt to changing communications preferences. Hence realigning the CX has become a top priority for businesses leveraging the latest technologies.

    For instance, omnichannel communication provides better contextual support to customers with a constant and seamless experience across all channels such as mobile, phone, desktop, or in person. The omnichannel approach keeps the communication constant and unified across touchpoints and channels for efficient follow-up.

    Cloud efficiently solves the issues related to security, flexibility, database, and usage. Thus, building or moving the team to the cloud will take center stage and help companies solve the issues of customer engagement, time-to-market, turnaround, etc.

    With a great CRM, and other call center analytics tool, one can have many options to expand its business. In 2020, we will see increased usage of analytics in all customer support activities. It will allow getting the best of a customer support team, both in-house and outsourced. The tools will also help to resolve customer queries and issues in the very first call.

    AI can take care of standard questions and help human agents in delivering better and faster resolutions to the customers. Therefore, while searching for a contact center partner, it is always better to look for a contact center willing to make the technical changes.

    This edition of CIO Advisor APAC features companies that are at the forefront of offering contact center services. CIO Advisor APAC’s editorial board has assessed and shortlisted some of the most prominent organizations in the industry. We present to you – “Top 10 Contact Center Services Companies – 2020”.

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    Top 10 Contact Center Services Companies - 2020
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    Top 10 Contact Center Services Companies - 2019

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    Top Contact Center Services Companies

  • Ezvoicetek

    Ezvoicetek

    Ezvoicetek specializes in the area of CTI, Contact Center, IVR, VoIP, and telecommunications. The company has been providing the IPV6+IPV4 SIP server farm solution, including the SIP proxy server, IP-PBX, IP Centrex, IP Contact Center, SIP IVR, WebRTC Phone Server, and VoIP Monitor to partners. All Ezvoicetek solutions are provided to support both IPV4 and IPV6 dual stack together. The primary aim of the company is to provide a painless migration path from IPV4 to IPV6 network. Ezvoicetek ensures high-performance and reliable solutions to customers with cost-efficiencies

    ezvoicetek.com

  • GP Asia

    GP Asia

    Malaysia-based GP Asia is an outsourcing company that handles customer services for all businesses who value the importance of establishing constant channels of communication with their customers. The company takes great pride in its well-trained team of experts who handle customer’s every requirement. With a flexible and standardized process, GP Asia assures an outstanding source of client feedback. GP Asia’s services portfolio comprises contact center shared services, technical support field services, manpower and talent recruitment services, and disaster recovery services. The company’s disaster recovery services meet demands to restore services affected by natural disasters within a minimum downtime.

    www.gpasia.net

  • IMACREA

    IMACREA

    IMACREA is a B2B firm located in Japan that provides services like outbound telemarketing, lead generation, lead nurturing and strategy creation.IMACREA's suite of services can be broadly sundered into three categories: marketing, outsourcing and consulting. When it comes to consultation assisting, IMACREA provides telework introduction support and telework environment construction. IMACREA fully supports employers with telework installation in six simple steps. Further, IMACREA also proposes and provides various information centered on laws and system, and conducts training to promote telework for each company according to the business format and work content

    www.imacrea.co.jp

  • Paragon Outsourcing

    Paragon Outsourcing

    Philippines based Paragon Outsourcing, a boutique BPO, offers its clients truly customized solutions rather than fitting them into a pre-determined model. In addition to personalized attention, the boutique firm is transparent to clients free from any hidden fees. From answering services to delivering virtual assistants, Paragon provides every kind of service that can be outsourced. The company specializes in accounting and bookkeeping, technical support, graphic design, web development, and in-app campaign management. Paragon provides the essential benefits of outsourcing—savings and quality of the work-product. The company offers tailor-made outsourcing solutions to firms worldwide looking to cut costs, streamline their operations, and reduce risks. Paragon's diverse clientele ranges from start-ups to established companies and even other BPOs

    paragonoutsourcing.com

  • Parkes BPO

    Parkes BPO

    In a time when many companies do not consider online marketing to be a part of conventional contact center services, Parkes BPO cements its cornerstone around digital marketing services for small and medium businesses in the debt recovery and insolvency. In terms of digital marketing services, Parkes BPO assesses and analyzes a client’s website by giving utmost importance to data and making it the core of its online marketing services. The company conducts a collaborative discussion with its clients to formulate contact center strategies that are in line with their values. In addition to its digital marketing services, Parkes BPO also provides accounting and finance, and administrative support services.

    www.parkesbpo.com

  • PuzzleBox BPO

    PuzzleBox BPO

    PuzzleBox BPO is a dynamic outsourcing company that delivers world-class services at globally competitive investments serving local and international clients alike. The company also offers a 24x7 guaranteed service for its clients and holds trained outsourcing specialists. PuzzleBox BPO is also a customer-centric, professional, adapted, and innovative BPO services and solutions partner. Keeping in mind the security aspect of the clients, PuzzleBox BPO provides a fully secured network and 100 percent compliance on the confidentiality of client data. Besides, the company acts as a one-stop-shop for its clients with myriad services like customer support, game, and web design, social community management, and many more

    puzzlebox-inc.com

  • Callnovo

    Callnovo

    Callnovo is a Canadian-managed offshore contact center service provider with 3,000+ call center agents. With core call centers located in Guangdong and Hunan, China, Callnovo offers Chinese Mandarin and Cantonese and English call centers services and focuses on working for overseas SME and Enterprise clients (clients are mostly from the US, Canada, Europe, and Hong Kong). Callnovo specializes in a wide spectrum of industries, such as Telecom and IT, Insurance, Visa and Immigration, E-Commerce, Energy, Food, Real Estate, Luxury, and Fashion. In addition, Callnovo also offers competitive MULTILINGUAL one-stop call center solutions upon request

  • Chameleon Customer Contact

    Chameleon Customer Contact

    Chameleon Customer Contact is an Australian-owned customer contact & outsourcing specialist, established in 2011 by a group of experienced direct sales, merchandising & marketing industry leaders. The company aims to become an integral, trusted partner in ongoing operational strategy. Chameleon Customer Contact believe that people are the key to a successful, high quality & great value customer contact solution, from agent to executive level

  • DATAMARK

    DATAMARK

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas, serving Fortune 500 companies, government agencies and other large enterprises, including the U.S., Mexico, and India. The organization is defined by the following core values: Integrity, Professionalism, Loyalty, Respect, Equality, Confidentiality, Safety With a commitment to fostering a culture of professional and personal growth lends to the success the company has experienced over the last several years

  • Impératif

    Impératif

    Impératif Call Centre Partners are a state of the art call centre and direct marketing company specializing in outbound telemarketing campaigns. The company partners with many varied businesses across numerous industries within Australia in order to increase revenue and ensure customer satisfaction via proven services such as outbound telemarketing, welcome-to brand surveys, 24 hour web chat and digital marketing. As Australia’s leading call centre partner, Impératif offers best-in-class call centre processes and technology such as 100% inbound and outbound call recording, ongoing data cleansing as well as targeted key performance indicator reporting

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