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  • Datamark: Process Driven Solutions in Action
  • Top 10 Contact Center Services Companies - 2019

    A decade ago, people using flip phones to contact support center had fewer issues with technology when compared to the present. This is because technology is growing exponentially, which has set a precedent for contact centers that sophisticated technological issues need human touch in support. In terms of live chat, programmed email triggers, an IVR system, or even an artificial intelligence (AI) Dialer, AI has supported Contact center industry by enhancing customer experience through channels and streams like live chat, programmed email triggers, IVR system, and AI-enabled diallers. AI gathers data in a millisecond and determines the best way to help each customer based on the query and history of the interaction.

    AI can identify issues prior and brief advisors so that they handle the emerging customer needs and expectations more effectively. This will benefit from retaining customers who might have been about to defect or up-selling to customers who are looking for information about a new topic. AI’s ability to spot trends in customer data will also enable call center managers to model best practices and predict the outcomes or the consequences of a particular course of action. Contact centers will deploy AI technology to improve the self-service capability of simple interactions.

    To help CIO’s maneuver in the right direction while adopting contact center solutions, a distinguished panel of CEOs, CIOs, VCs and analysts along with the CIO Applications’ editorial board has selected the leading contact center solution, providers. The companies featured in this edition demonstrate an ability to develop innovative technologies combined with outstanding customer service.

    We present to you “Top 10 Contact Center Services Companies - 2019.”

  • Top 10 Contact Center Services Companies - 2020

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Top Contact Center Services Companies

DATAMARK

DATAMARK

Provide services and solutions for special document projects, such as scanning and imaging of high volumes of microfilm, books, rare or fragile documents or large-format documents

datamark.net

IMACREA

IMACREA

Offers remote contact center service package that includes both inbound and outbound calls, chats, and emails, along with marketing and sales support for clients

www.imacrea.co.jp

IX Global Services

IX Global Services

Provides a comprehensive and flexible suite of Shared Service and Outsourcing (SSO) services to our customer globally enabling best-in-class outsourcing of critical expense management business processes

ixglobal.net

PuzzleBox BPO, Inc

PuzzleBox BPO, Inc

PuzzleBox BPO offers a combination of customer support, social media content management, as well as website management and development services

puzzlebox-inc.com

Acquire BPO

Acquire BPO

Provides unparalleled onshore and offshore solutions to leading organisations across the globe

Big Outsource

Big Outsource

Specializes in providing several key outsourcing solutions that range from project-based, staff leasing, virtual captive centers to built-operate and transfer model

Conectys

Conectys

Provides specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations

Hit Rate Solutions

Hit Rate Solutions

Provides American owned, operated, and managed business process outsourcing (BPO) call centers in the Philippines

Relia

Relia

Provides high-quality services and aimed to be an attractive company with a sense of worthwhile growth, in order to foster human resources

Scicom

Scicom

Provides outsourced solutions to multi-national and international corporate clients, domestic Malaysian and Sri Lankan companies and Governments

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