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Top 10 Contact Center Services Companies - 2019
A decade ago, people using flip phones to contact support center had fewer issues with technology when compared to the present. This is because technology is growing exponentially, which has set a precedent for contact centers that sophisticated technological issues need human touch in support. In terms of live chat, programmed email triggers, an IVR system, or even an artificial intelligence (AI) Dialer, AI has supported Contact center industry by enhancing customer experience through channels and streams like live chat, programmed email triggers, IVR system, and AI-enabled diallers. AI gathers data in a millisecond and determines the best way to help each customer based on the query and history of the interaction.
AI can identify issues prior and brief advisors so that they handle the emerging customer needs and expectations more effectively. This will benefit from retaining customers who might have been about to defect or up-selling to customers who are looking for information about a new topic. AI’s ability to spot trends in customer data will also enable call center managers to model best practices and predict the outcomes or the consequences of... Continue Reading
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Our subscribers nominate the companies with whom they have collaborated and gotten results. If you think there is a company that deserves to be on our upcoming prestigious annual list of Top 10 Contact Center Services Companies , please write to us about them and the reasons you think they need to be on the list
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Provide services and solutions for special document projects, such as scanning and imaging of high volumes of microfilm, books, rare or fragile documents or large-format documents
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Offers remote contact center service package that includes both inbound and outbound calls, chats, and emails, along with marketing and sales support for clients
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Provides a comprehensive and flexible suite of Shared Service and Outsourcing (SSO) services to our customer globally enabling best-in-class outsourcing of critical expense management business processes
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PuzzleBox BPO offers a combination of customer support, social media content management, as well as website management and development services
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Acquire BPO
Provides unparalleled onshore and offshore solutions to leading organisations across the globe
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Big Outsource
Specializes in providing several key outsourcing solutions that range from project-based, staff leasing, virtual captive centers to built-operate and transfer model
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Conectys
Provides specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations
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Hit Rate Solutions
Provides American owned, operated, and managed business process outsourcing (BPO) call centers in the Philippines
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Relia
Provides high-quality services and aimed to be an attractive company with a sense of worthwhile growth, in order to foster human resources
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Scicom
Provides outsourced solutions to multi-national and international corporate clients, domestic Malaysian and Sri Lankan companies and Governments
