The strengths that set us apart
Everybody remembers the catastrophe brought forth by the Great East-Japan Earthquake in 2011, the loss of human lives was a tragedy that haunted us all, yet it was not the only tragedy that Japanese faced in the aftermath. Difficulties for employees to render themselves to work and the slow-down of the economy that brought companies to a standstill were factors that oriented our company to pick-up the challenge of teleworking. Pioneering on this road, we realized its strong potential and switched to a completely remote-oriented organizational structure in 2016. IMACREA is thus, a pioneer of teleworking, awarded with the recognition of the Japanese Government through the “100 Telework Pioneer” certification. This certification shows our continuous efforts and contribution to the development of telework as a way of business, and its acknowledgment by the official authorities.
An efficient business continuity plan is a must for any business striving for improved and stable results
This experience allowed us to build a strong know-how. We pride ourselves in the powerful mix we have forged between teleworking and technology. “Building innovation through teleworking” is our motto.
Our outsourcing and consulting business is built upon telework and the collaboration of our worldwide network of members. Carefully selected from over 50,000 registrants gathering from Japan and overseas, the talents recruited by IMACREA allow for it to offer an on-demand service that can provide for a fast completion of the tasks required. We can offer 24/7 business process outsourcing (BPO) and contact center services with a speed unmatched in our industry. Furthermore, our highly specialized professionals can offer their services in a variety of languages, which further facilitates the accomplishment of the missions demanded.
Our talent discovery system enables the best task/human resource matching rate. IMACREA developed an innovative service of candidate management: Talent Discovery. This leading-edge technology platform provides a simple way of managing which profiles are best suited to our clients’ requests through our specially developed series of experience and personality tests.
These are sorted and analyzed through various algorithms implemented by this highly efficient AI platform. Through a quick evaluation of each talent’s skills, experience, and availability, it allows our HR managers to quickly assess which of our teleworkers better match our clients’ needs. Additionally, these tests enable IMACREA to evaluate each candidate’s communication skills, reaction to stress, and overall character, which provide a rich resource for us to better orient them in order for them to hone their skills and overcome their weaknesses.
We have the experience to match our skills. We work with over 300 companies from various industries, spanning from small businesses to large companies such as Google. This has sharpened our skills and answer capacities to adapt and resolve a broad range of requests, corroborated by our results up to date:
● Outsourcing services provided for over 300 companies;
● Telework implementation services for over 100 companies;
● and management of over 30,000 people in 22 countries through telework.
Our solutions
Our solutions comprise telework induction services, marketing, and contact center outsourcing services.
The first category encompasses offers such as installation, onboarding, and operation support, as well as operation and telework compatibility analytics. We provide a global service that distinguishes itself for the following features:
● Telework operation compatibility analysis
● Adaptability: possibility of an all-encompassing global service or just a specific aspect requested by our client
● Experience-rich consulting experience
We also provide IT environment consulting support and seminar services.
The latter category encompasses our contact center and our online marketing assistant services. Our Contact Center on-demand offers remote contact center services with a highly performant service package that includes inbound and outbound calls, chats, and email functionalities, coupled with marketing and sales support for all of our clients. We provide on-point lead generation through an omnichannel strategy that is further enhanced by our call-reporting feature.
Our Concierge services provide a broad offer of marketing related services that include research and analytics, professional staffing, sales consultation, proposal writing, presentation and professional documents design enhancement, as well as SNS operations.
Our contribution to society
Based on our built-up know-how, we cooperate with domestic and overseas companies, universities, public institutions, and local governments to tackle social issues such as the decrease in the working population and regional revitalization. We provide a solution to these through teleworking by tapping into the unexploited potential workforce provided by those talents unable to work due to childcare, the nursing of relatives, or seasonal side jobs - residing in regions as well as abroad. This support to revitalize regional development makes use of our telework platform “Kizashi”, which provides one place for all endeavors: planning, designing, management, training, and support programs. Building on its Japanese meaning, we work together with local entities to create the “sprouts” of a better future.
We also contribute actively to the promotion of female participation and advancement in the work-force. With an 80% of female representation in between our highly skilled professional ranks we provide an outlet for all those female professionals that are struggling with balancing their private life, childrearing, and nursing of relatives to continue working at the pace that bests suit them and without having to stop their professional activities within their expertise field.
IMACREA is the key to a socially conscious, innovative, and efficient BPO that ensures our clients’ business continuity under all circumstances. “Building innovation through teleworking”, we empower businesses to build a skilled and efficient workforce that can work remotely in a quick and cost-effective way.
We have the experience to match our skills. We work with over 300 companies from various industries, spanning from small businesses to large companies such as Google. This has sharpened our skills and answer capacities to adapt and resolve a broad range of requests, corroborated by our results up to date:
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By changing the way, we work, we will create a society in which each individual can shine. Also, we will work to provide services and create systems that utilize telework
● Outsourcing services provided for over 300 companies;
● Telework implementation services for over 100 companies;
● and management of over 30,000 people in 22 countries through telework.
Our solutions
Our solutions comprise telework induction services, marketing, and contact center outsourcing services.
The first category encompasses offers such as installation, onboarding, and operation support, as well as operation and telework compatibility analytics. We provide a global service that distinguishes itself for the following features:
● Telework operation compatibility analysis
● Adaptability: possibility of an all-encompassing global service or just a specific aspect requested by our client
● Experience-rich consulting experience
We also provide IT environment consulting support and seminar services.
The latter category encompasses our contact center and our online marketing assistant services. Our Contact Center on-demand offers remote contact center services with a highly performant service package that includes inbound and outbound calls, chats, and email functionalities, coupled with marketing and sales support for all of our clients. We provide on-point lead generation through an omnichannel strategy that is further enhanced by our call-reporting feature.
Our Concierge services provide a broad offer of marketing related services that include research and analytics, professional staffing, sales consultation, proposal writing, presentation and professional documents design enhancement, as well as SNS operations.
Our contribution to society
Based on our built-up know-how, we cooperate with domestic and overseas companies, universities, public institutions, and local governments to tackle social issues such as the decrease in the working population and regional revitalization. We provide a solution to these through teleworking by tapping into the unexploited potential workforce provided by those talents unable to work due to childcare, the nursing of relatives, or seasonal side jobs - residing in regions as well as abroad. This support to revitalize regional development makes use of our telework platform “Kizashi”, which provides one place for all endeavors: planning, designing, management, training, and support programs. Building on its Japanese meaning, we work together with local entities to create the “sprouts” of a better future.
We also contribute actively to the promotion of female participation and advancement in the work-force. With an 80% of female representation in between our highly skilled professional ranks we provide an outlet for all those female professionals that are struggling with balancing their private life, childrearing, and nursing of relatives to continue working at the pace that bests suit them and without having to stop their professional activities within their expertise field.
IMACREA is the key to a socially conscious, innovative, and efficient BPO that ensures our clients’ business continuity under all circumstances. “Building innovation through teleworking”, we empower businesses to build a skilled and efficient workforce that can work remotely in a quick and cost-effective way.
