THANK YOU FOR SUBSCRIBING
CIOAdvisor Apac
×
CIO Advisor APAC Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Advisor APAC
Ezvoicetek: Fortifying Customer Support with Advanced Technology
Traditionally, when customers faced any problem with a brand, they would often call up the contact center. The credit for managing a large number of calls among the contact center agents goes to the ACD technology, first launched in 1973. Fast forward to the present day, IVR technology has reaped more benefits than ever before. To get problems resolved within seconds, a customer is put on hold by an agent, who then finds out the right way to satisfy the customer requirement. This way is nothing new and has actually emerged to be the most efficient way of customer care. Brands of the day are augmenting their call center experience with bots, social media and chat, and email responses. But somewhere, calls are the most reliable way. One of the most convincing reasons behind this is that customers trust in a person more than they believe machines. Specializing in the area of CTI, Contact Center, IVR, VoIP, and telecommunications is a Taiwan-based company, Ezvoicetek.
With more than a decade of experience in CTI, VoIP, and contact center, Ezvoicetek has been providing the IPV6+IPV4 SIP server farm solution, including the SIP proxy server, IP-PBX, IP Centrex, IP Contact Center, SIP IVR, WebRTC Phone Server, and VoIP Monitor to partners. “All Ezvoicetek solutions are provided to support both IPV4 and IPV6 dual stack together. The primary aim of the company is to provide a painless migration path from IPV4 to IPV6 network,” states Samuel Sung, General Manager of Ezvoicetek.
Ezvoicetek ensures highperformance and reliable solutions to customers with cost-efficiencies.
With more than a decade of experience in CTI, VoIP, and contact center, Ezvoicetek has been providing the IPV6+IPV4 SIP server farm solution, including the SIP proxy server, IP-PBX, IP Centrex, IP Contact Center, SIP IVR, WebRTC Phone Server, and VoIP Monitor to partners. “All Ezvoicetek solutions are provided to support both IPV4 and IPV6 dual stack together. The primary aim of the company is to provide a painless migration path from IPV4 to IPV6 network,” states Samuel Sung, General Manager of Ezvoicetek.
Ezvoicetek ensures highperformance and reliable solutions to customers with cost-efficiencies.
The primary aim of the company is to provide a painless migration path from IPV4 to IPV6 network
The solutions are also tailor-made to suit every customers’ requirement. Customers pay the product license fee with additional customization service that provides the flexibility to create a solution. The customized professional service suite of the company allows for system integrators or valueadded resellers to build their own set of solutions based on the parent Ezvoicetek products. In order to speed up the process of deploying products, the company partners with customers with the best possible business strategy.
To delve further into the offerings of Ezvoicetek, its solution not only supports both IPV4 and IPV6 SIP calls at the same time but provides an entire solution of VOIP, that includes SIP Proxy Server, IP Centrex, Conference, VoIP Monitor, Cloud Multi-tenant call center, WEBRTC Gateway, and a lot more. This range perfectly suits the current and feature needs. The service provider solution of Ezvoicetek is a 64 bits software running under any off-the-shelf Linux server. Ezvoicetek’s IP contact center solution delivers a full-featured, multilingual, multi-tenant contact center architecture. With the use of built-in HTTP URL screen popup and integrated CTI Agent Desktop, a system integrator can easily link with the CRM or back-end database without identifying CTI agent API. The CTI Agent Desktop can be run under any browsers and OS, including Linux, Mac, Windows, Android, and the like. The full range of enterprise inclusive of IPV4+V6 dull VoIP system, it is possible to start with a small IP-PBX and gradually grow into a big IP Contact Center without any trouble.
The goal for Ezvoicetek remains in driving innovation and building a competitive edge with the U.S market in the upcoming days.
